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Buying on Htvront
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B-shippingO-Orders Issues
What if I want to return part of my order or my entire order?
Hello , we do not recommend you to return, because you have to bear the freight yourself, which is not cost-effective for you. For this cost you can buy more other vinyls.
If you meet problems with your order, you can contact our customer service. And you can check our refund policy here:
If you meet problems with your order, you can contact our customer service. And you can check our refund policy here:
Why should I pay shipping fee when my order was over $39?
1. your order amount should over 39 after using discount.
2. Free Shipping for order over $39 is in US only. If you shipping address is other country, please check our shipping policy here. https://www.htvront.com/pages/shipping-policy
2. Free Shipping for order over $39 is in US only. If you shipping address is other country, please check our shipping policy here. https://www.htvront.com/pages/shipping-policy
where can I find the code I have redeemed?
You can find your code at membership page-rewards history.
What do I do if my order is lost?
If your order is lost, please contact our customer service.
What do I do if my order is late?
If your order delayed over 5 days,we will give you delay compensation. You can check our refund policy here https://www.htvront.com/pages/return-refund
What if some or all of the items I ordered are damaged?
Please send us the pictures of the label on the package and the item's problem. We will reissue the products for you or give you a partial refund.
What if I received the wrong products or my order is missing items?
Please send us the pictures of the label on the package and all the products you have received. We will reissue the products to you.
Can I cancel the order once the order has been shipped?
The order can not be canceled if it has been shipped.
Can I change my shipping after ordering?
ORDERING/
Can I change my shipping after ordering?
No. Once an order has been placed we are unable to make any changes to the order or the shipping address.